Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, log into your Freddie Vulgar account. Click the profile icon in the store's navigation, or go to account.freddievulgar.com.

1. Enter your email address and then click continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the our store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for.
5. If your order has more than one item, then select the items that you want to return.
6. Select a return reason and add a note for the store.
7. Click Request return.

If your return request is approved, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: When you send us a return from a non-EU country to EU, please make sure that you select 'returned goods' in the content-sector of your customs declaration form and include the original invoice in your return shipment. In this way you avoid unnecessary customs charges. 

You can always contact us for any return question at freddie@freddievulgar.com.

The shipping costs for making a return will not be refunded by Freddie Vulgar. Since the return shipment is your responsibility we recommend using a service where you can track the parcel.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will not refund the original delivery costs, as they are service fees for external services that have already been carried out. If more than 10 business days have passed since we’ve approved your return, please contact us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make things right. Even the best fail sometimes: If your product is defective or damaged, we'll send you a new product or issue a refund as soon as possible.